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Charge 5 Battery lasting 1 day only

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‎11-30-2021 07:41

‎11-30-2021 07:41

I got a Charge 5 a two days back hoping to get more battery than my Galaxy watch active. To my surprise, the battery drained quite fast on 1 day. I charged it again to 100% and the battery drained fully within 24 hours. I am using default settings and did not track any exercise/GPS etc.I had used so many fitbit's over few years and none had such a pathetic battery life. Any suggestions?

Best Answer
35 REPLIES 35

‎11-30-2021 07:44

‎11-30-2021 07:44

Hi @vishalw  two days isn't long enough to get used to all the bells and whistles of a new Fitbit. Read this article on how to extend the battery and if this doesn't help, you'll need to get with support.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-30-2021 10:34

‎11-30-2021 10:34

@vishalwtry checking the always on setting which would drasticly effect your battery life

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‎11-30-2021 10:38

In response to Odyssey13

‎11-30-2021 10:38

Thanks @Odyssey13 . I had already gone thru the article that you shared above. I am using Charge 5 with default settings. So far no GPS usage. It is lasting only 1 day and not even 2. I had used several fitbit over last few years and still has Charge 4 and 1st gen Versa. None had this issue. I purchased Charge 5 mainly for battery life as I did not want to charge my Smart Watch every 1.5 -2 days (Galaxy Watch Active). I have been trying to reach out to fitbit support via chat and the page is no more available.

Best Answer

‎11-30-2021 10:39

In response to vishalw

‎11-30-2021 10:39

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎12-01-2021 17:42

‎12-01-2021 17:42

Update,

My Charge 5 drained fully at night.i recharged it and somehow the battery life was extended to more than 1.5 days. It died again and I am recharging it now. I will check the battery life again. If it is still bad then I plan on returning it. 

Best Answer

‎12-02-2021 05:55

In response to vishalw

‎12-02-2021 05:55

Welcome to the Community forums, @vishalw. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5.  

 

In this case, if you already tried the all the steps suggested and you continue to experience the same inconvenience with the battery draining too fast, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer

‎12-02-2021 20:07

‎12-02-2021 20:07

I'm so disappointed with how awful the battery life is. I too only get a day per charge, and I've tried the troubleshooting in the article and it actually made it worse (I originally got 1.5 days). I need to contact support to figure out a return.

Best Answer

‎12-02-2021 20:21

‎12-02-2021 20:21

UPDATE:

The battery almost died (~3%) in less than 24 hours. I contacted support via phone as somehow the chat support was not working. I talked to the support person who took details like email and "checked something in the background". Eventually he told me that my case has been escalated to a different team and they will contact me via email in next 24 hours. Waiting for email...

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‎12-02-2021 20:51

In response to vishalw

‎12-02-2021 20:51

@vishalw  @TactfullyBlunt  can you both check something is your GPS set to Dynamic that would be the best GPS setting as its not relying on the fitbit gps you both may have already tried it but its worth saying.

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0 Votes

‎12-02-2021 21:12

In response to GuardianSean

‎12-02-2021 21:12

@GuardianSean- GPS was/is set to Dynamic. The tracker is running all default settings. No Always On either.

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0 Votes

‎12-02-2021 21:15

In response to vishalw

‎12-02-2021 21:15

@vishalwokay that in my opinion would be the biggest culprit outside of always on for battery drain that i know of.

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0 Votes

‎12-03-2021 02:16 - last edited on ‎12-08-2021 05:56 by Moderator Alum

In response to GuardianSean

‎12-03-2021 02:16 - last edited on ‎12-08-2021 05:56 by Moderator Alum

I have tried both your suggestions and neither one works.

 

------------------

 

Me too!

Best Answer

‎12-03-2021 02:25

In response to Odyssey13

‎12-03-2021 02:25

Support hasn't been much help. They told me to let the battery drain, charge it back up and then contact them again if it didn't hold a charge. This is ridiculous.

Best Answer

‎12-04-2021 15:05

In response to SunsetRunner

‎12-04-2021 15:05

I did not get any response from support so far. The Charge 5 died again last night. If the support response is going to be, let the battery drain and recharge, then I had already tried that two times. Looks like a faulty product. I am returning it soon. Going back to Samsung Galaxy Watch Active 2

Best Answer

‎12-04-2021 15:19

‎12-04-2021 15:19

@vishalw It sounds like you have a faulty battery.  My Charge 5 lasts 5+ days.  I would return yours or exchange it.  Draining in one or two days is not normal behavior.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎12-04-2021 19:59 - last edited on ‎12-08-2021 05:57 by Moderator Alum

In response to Heather-S

‎12-04-2021 19:59 - last edited on ‎12-08-2021 05:57 by Moderator Alum

Update:

I got a replacement unit. I will test it and share the experience soon.

 

----------------

 

Battery down from 100% -> 81 % in ~55 minutes. Lets seen how it behaves.

Best Answer

‎12-05-2021 05:29

In response to vishalw

‎12-05-2021 05:29

@vishalw That sounds very strange.  I charged mine yesterday afternoon and now over 12 hours later I'm at 86%.  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes

‎12-05-2021 09:42

In response to Heather-S

‎12-05-2021 09:42

This happened to me too. I contacted support and the only thing they recommend was to fully charge then sync 5 or 6 times  run the battery down and try again. Not overly confident that will work.

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0 Votes

‎12-05-2021 18:59

‎12-05-2021 18:59

@vishalw I got two Fitbit charge 5 at the same time. I and my mom are using it. My battery drains quickly but my mom's battery is holding good charge. I am using android phone Galaxy s20 and my mom is using an iPhone 12.

I am thinking that on Android there is all day sync force enabled but on iPhone all day sync is not enabled. Could that be the reason?

Best Answer