Charge 5 blank screen

[GWhite28]

Earlier today my Fitbit charge 5 screen went completely black (despite having 61% charge) and has been unresponsive ever since, I’ve tried;

- keeping plugged in to charge for a couple of hours 

- resetting via the usb cable (both three times with one second in between and ten total seconds) 

- contacting Fitbit customer support Facebook page as I was getting an error message when asking them to call me

I have noticed other users have experienced the same issue in recent days and was hoping someone could please share how they got their Fitbit device back up and running? I am out of options and would desperately love to get it working again! Thanks in advance 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GWhite28. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive and that you also had some difficulties reaching out to our Support Team. We understand your concern and are here to help you! 

Upon checking, I've seen that our team has created a support case on your behalf so they can further assist you. Please stay tuned to your inbox, someone will contact you shortly. 

Thanks in advance!