Charge 5 - Device only shows Fitbit logo

[Wford]

my charge 5 is showing a diamond of dots. It's 76% charged according to the app. Found instructions to reset using button on charger. My charger has no button. Does it need reset and how? 

Moderator Edit: Clarified subject.

[DavidFitbit]

Hi Wford, welcome to the Fitbit community! It's great to have you here!

Let me help you with the issue of your Charge 5 which is showing the Fitbit logo. Thanlk you for all your efforts.

Please confirm you have followed the instructions contained in our help article How do I restart my Fitbit device? Charge 5 and Charge 6. You'll find there a drawing that may guide you if you haven't check it out. I appreciate your time in this process.

[Wford]

I did the charger thing and the fitbit vibrated every time I hit the button. After 3 it went blank then displayed the fitbit logo again but that's it. Didn't revert ti time.Sent from my T-Mobile 5G Device

[RiekoC · Accepted solution]

Hello @Wford 

There's an unconventional method that a user tried when their Charge 5 was stuck on the Fitbit logo. They were able to get their device working again after exposing it to freezer temps. This method has worked for some, but not all users experiencing this issue. 

If you would like to try this method, this thread (<-- click) describes the process. Although there's no guarantee that this will work for you, it might be worth a try. 

[Wford]

Haha. I'll try it and report back. Sent from my T-Mobile 5G Device

[Dewey123]

Same for me currently. Looking for solution. 

[Shawn666]

-That's so bizarre. Mine is also only showing the fitbit logo, the red light under the unit is solid and always on, my device also charged to 76%.

coincidence?

[Wford]

I put it in the freezer overnight and now it's completely dead. It was worth a try! Ordered another fitbit 

---

It's working!!!! It must not have thawed enough when I checked it before! I already ordered a new one, of course!

Freezer worked for me!!!!

[ABennett1410]

I am having the same issue with the logo, however I was about to find the reset button on my charger, but that did nothing.  I told my Bluetooth to forget the device and now it won’t show up in the list.  Are there any other fixes? The happened at 2:45am and woke me up because it was so bright. 

[Jay1010]

Hi. Please help. Also encountered the same issue yesterday with my Fitbit charge 5 becoming non responsive. I checked forums and YouTube videos for those with similar issues before finding this one.

I’ve done the 2 hour charge option, pressed the reset button on the cable 3x with 1s intervals, and all I was getting was the Fitbit logo flashing constantly. So much so that it flashed constantly that the battery ran out. I reconnected to the charger this morning and it was still doing the constant logo flashing.

Please help 

[Kentishboy]

I have this problem today started mid morning followed all the instruction but to no effect. Is there someone we can chat with at fitbit to resolve this issue?

[Darck]

It seems they are going to brick every Charge 5 before taking actions and liabilities.

[Shawn666]

Now my device charges but burns through the charge in 24 hours. Wtaf? 

[Jay1010]

Thanks for the replies and have tried the freezer hack too but no joy. Just the Fitbit logo flashing constantly before it drains the battery. Anyone from Fitbit/Google on these chats to provide an answer please?