Charge 5 - Device only shows Fitbit logo

[Wford]

my charge 5 is showing a diamond of dots. It's 76% charged according to the app. Found instructions to reset using button on charger. My charger has no button. Does it need reset and how? 

Moderator Edit: Clarified subject.

[DavidFitbit]

Hi Wford, welcome to the Fitbit community! It's great to have you here!

Let me help you with the issue of your Charge 5 which is showing the Fitbit logo. Thanlk you for all your efforts.

Please confirm you have followed the instructions contained in our help article How do I restart my Fitbit device? Charge 5 and Charge 6. You'll find there a drawing that may guide you if you haven't check it out. I appreciate your time in this process.

[Wford]

I did the charger thing and the fitbit vibrated every time I hit the button. After 3 it went blank then displayed the fitbit logo again but that's it. Didn't revert ti time.Sent from my T-Mobile 5G Device

[RiekoC]

Hello @Wford 

There's an unconventional method that a user tried when their Charge 5 was stuck on the Fitbit logo. They were able to get their device working again after exposing it to freezer temps. This method has worked for some, but not all users experiencing this issue. 

If you would like to try this method, this thread (<-- click) describes the process. Although there's no guarantee that this will work for you, it might be worth a try. 

[Wford]

Haha. I'll try it and report back. Sent from my T-Mobile 5G Device

[Dewey123]

Same for me currently. Looking for solution. 

[Shawn666]

-That's so bizarre. Mine is also only showing the fitbit logo, the red light under the unit is solid and always on, my device also charged to 76%.

coincidence?