Charge 5 stuck on Fitbit logo

[GrGeo]

I thought this was crazy but hear me out, it worked for me! All I could get was a blinking Fitbit Logo on my Charge 5. Tried all the ways of resetting I could find. 

Then I saw a post from a computer tech who said he tried an old trick for stuck computer silicone chIps. He said take your watch, put it in a freezer bag and put in freezer for at least 4 hours.  I put mine in freezer but forgot to take it out until next morning.  Leave it sit until back to room temperature. I did that, tapped the screen on it worked just like it never had a problem. It's been over 24 hours and "still ticking". (From a really old Timex commercial lol.)

Good Luck!!!!!

Moderator Edit: Clarified subject

[RiekoC]

Hello @GrGeo 

Thanks for sharing this trick. Hopefully, other users will have the same positive result that you did.

[Danmpi]

I tried this after exhausting everything and my charge 5 started working after 15 minutes in the freezer.  Thank you so much for this tip. 

[ManuFitbit]

Hi @GrGeo @Danmpi. A warm welcome to the community.

Thank you for taking the time sharing the experience that you are having with your Charge 5. As mentioned by @RiekoC other users will benefit from this trick.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[McCranium]

Interesting.. I've stuck mine in the freezer currently and will report back on the results. Found this thread as well:

https://community.fitbit.com/t5/Charge-5/My-Fitbit-went-dead-and-how-I-got-it-back/td-p/5444546

[McCranium]

So... for me 90 mins in the freezer didn't work.. still dead.. I've set it to charge (after it warmed up to room temp) and will see.. if not back in the freezer it goes for four hours for one last Hail Mary. I contained CS a couple days ago, and was told that a customer care person would reach out.. my case is "In Progress", what does that mean and why can't i get details about it? Its the first time I've ever seen that ...

[GrGeo]

Good luck!

[CloggieAus]

Sadly, this didn't work for mine, with only one day left on the warranty. 😑

[CloggieAus]

I'm going to try this overnight, and if that fails, I'm done with fitbit for good. I mean, exactly 1 year and two days after I paid for it, it fails? not good enough!

[GrGeo]

Sorry to hear that. You're the first I've heard of it not working.

[CloggieAus]

Well, I gave this trick another go, first for 4 days, then for a week in the freezer, fingers crossed, but no luck, this morning, out of the freezer, back to room temp, connected to the charge cable and still buzzing and flashing, then, after a few minutes, nothing at all. Rang Fitbit assistance, we tried a few other things, but nothing. I guess this is for the bin.  😞

[GrGeo]

😪😪😪 sorry... guess it doesn't work for everybody. I was just lucky I
guess.

[Sharoncs]

I was ver excited to try this, but unfortunately it didn’t work for me.  I got a brief logo and then back to black.

[GrGeo]

Sorry...I guess I was just lucky. Mine is still working fine.