My experience with Charge 5

[Dgeb]

I have had 3 Fitbit products, neither one passed the 2 year mark.

The last one (a charge 5) failed barely a year after purchase (battery no longer charging).

Based on online comments (here or elsewhere), it seems to be a widespread and ongoing issue. Has it been your experience as well? What other wearable brand would you recommend? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dgeb. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not holding a charge anymore. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team before posting here and they already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back for further help. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Thanks in advance! 

[Artone]

Hi Community,

Between my husband and I we had 4 Fitbit Charge 5s in the last 2 years. the first ones broke before the year was over and they were replaced. The current ones lasted just one day more than a year and failed. I am not investing in another Fitbit product ever again. The App kept logging me out as well - its something that they indicate cannot be repaired. I am done with Fitbit. However I do not understand how the 2024 reviewers still rate Fitbit as a top performing device...Horror of horror - who is paying these people to give the public false information. Very disappointed.