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Charge 5 Bluetooth Issue--When Will There Be a Resolution??

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‎12-09-2021 16:23

‎12-09-2021 16:23

Last week I bought a Charge 5 from Macy's and had it for two days.  It would not stay connected to bluetooth on my iPhone 11; kept bouncing from "connected" to "not connected" every couple of seconds.  Device would not sync due to connectivity issues.  I tried all the recommendations... restart, reinstall, delete app, install app, turn bluetooth off/on, delete Charge, install Charge, restart Charge, reboot Charge, blah, blah.  Checked the forum and found a couple of threads about this that are a few months old now and CRICKETS from Fitbit about a fix for this.

 

I have owned Fitbit devices for several years and currently own four; a Versa 2, Sense, Luxe and being a glutton for punishment, bought another Charge 5 today.   Well, what a surprise... it has the exact same problem as the one I returned last week.   Bluetooth WON'T stay connected.   My other Fitbit devices have no such problem. 

 

I read on the forum people having problems syncing, updating, etc. and I have to wonder if ALL THESE ISSUES aren't due to the bluetooth connection being unstable.   It certainly would explain a lot, don't you think?  It would be great if someone from Fitbit could step up to the plate and offer some kind of fix for this issue; it is not a small thing when the device won't sync or update.   It makes the device useless in fact. 

 

I appreciate the moderators on this forum, but I really don't want another canned response about "Fitbit's awareness of the issue."   If Fitbit is "aware," then Fitbit needs to "REPAIR."   I don't want to return this device but I'm not willing to sit around wondering when a fix will be rolled out. 

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2 REPLIES 2

‎12-09-2021 18:58

‎12-09-2021 18:58

Hi @SLW422,

 

While I agree this issue does need to be addressed, Fitbit usually doesn't make announcements like this, so we don't know when or if there's a fix in the works.

 

And as far as getting in touch with a Fitbit employee here, you're much better off using the "Help" section and asking them on the "Live Chat" or email options.  While moderators are on this forum, this forum is mainly used for users helping other users.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎12-09-2021 19:41

In response to DramaQueenDiva

‎12-09-2021 19:41

Thanks for your response, @DramaQueenDiva.   Actually I was not interested in "getting in touch with a Fitbit employee" so much as simply venting about a major issue that seems to not be of any interest to Fitbit.  I know very well the Live Chat and email options but have no interest in hearing more canned responses or directed to the same set of "things to try" that most of us have already done several times. 

 

I am hopeful that others experiencing these problems will speak up so that a fix might be forthcoming, but you're right... this forum apparently doesn't have the visibility that is needed to get things done.    Have a good evening. 

Best Answer