Hello!
About once every two months or so, my Charge 5 completely stops syncing with my app. Not an app issue - a confirmed FitBit issue. The Charge 5 still works - it just doesn’t sync. Symptoms of the issue are:
-delayed response when waking the device
-lags in scrolling
-unable to sync steps
-does not record sleep
-carries data over from the day before
-not charging
the only way I’ve found to fix this issue is to reset the device. This returns it to normal - at the cost of resetting my entire day! If I reset it in the evening, it puts me at 0 steps, 0 zone minutes, and 0 cals burned no matter what I did that day. FitBit tells me my data will not be lost with a reset, so why is it wiping my data when it malfunctions? Has any other Charge 5 owner experienced this?
