Charge 5 Dark Screen + 5dots on top

[RoWe001]

My Fitbit Charge 5 is 6 months old and suddenly has no display (though keeps tracking all data and movements).  It is only showing 5 bright dots on  top of the screen (4 white and one green). Have tried to reset to no avail.

[Jack1952]

I have the same problem except the middle dot is red.  Maybe we bought JUNK?

[Jiffymom]

Me too! Ugh.

[TheRealMikeL]

Same. Started a couple of nights ago. Any support from FitBit to fix? It's my first FitBit, liked it until now. 

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Just got off chat, confirmed defective and should be replaced. Mine's still under warranty. Hope the next one does not have the same issue.

[RoWe001]

I let the battery die (down to 0%) and then charged it again.  It worked.  Screen is back on

[Las11507]

Same. 5 dots one red in the center. 

[TheRealMikeL]

how long did it take for the battery to die down? Mine lasts days under normal use. 

[Las11507]

Battery lasts a couple of days. I’m waiting for it to go to 0 and charge it. Hope it works. I’ve only had it a few months

Sent from my iPad

[Jack1952]

I had the same problem.  Running the battery down might work although I got on my Fitbit phone app and changed the Clock Face.  It worked!
Maybe give that a try?
Thanks

[Jack1952]

I got on my Fitbit phone app and changed the Clock Face.  It worked!
Maybe give that a try?
Thanks

[Las11507]

Ok. I’ll try   Thx 

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Yep. It worked changing the face. 

[pugs4us]

It worked for me too! Thanks for the suggestion! 😀

[Jack1952]

Great news. I'm glad it worked for you also.

[Callawat]

How do you change clock face?  Having same problem but my middle light is green 

[Jack1952]

Go to your fitbit app on tour phone. Click ion your picture. Click charge 5 synced (just above the setup device).Click on Gallery, then clock faces. Pick a clock any clock face and hit install. Charge 5 should respond.  You can then switch to the clock face you prefer.
Jack

[Theresa152]

Thank you for sharing this! Worked like a charm! 😊

[kdwetzel2]

Thanks Jack1952 much for this workaround for the screen bug!

[Toots54]

Change the clock face in the Fitbit app which sorts the problem. There after change the clock face back to what you were using before. Easy solution 

[rfost]

This happen to me also.  I let the Fitbit's battery run out and then when I recharged it, problem solved.  

[Rxdx]

Yea, Jack1952 had a solution that worked for me. I will elaborate:

Go to the Fitbit app, click your avatar in the upper left corner, select your charge 5, go to gallery, turn the slider on top over to clocks, select a new face, click back a screen, then scroll down to “sync Fitbit”. Several steps in there but it seems to have worked for several people here.