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Charge 5 Dynamic mode not working

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‎11-30-2021 10:35

‎11-30-2021 10:35

On my Charge 5 if my GPS is set to Dynamic mode and my phone is available it will still connect to the GPS on the Charge 5 not my Phone's GPS.  If I change the GPS setting it does connect to Phone it does then use the Phone's GPS without a problem.

 

Has anyone else experienced this issue?

 

So, far Fitbit Support (1st level) has not been able to help or even suggest anything I could try.  They were trying to contact a higher level of support.

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2 REPLIES 2

‎11-30-2021 12:16 - edited ‎11-30-2021 12:18

‎11-30-2021 12:16 - edited ‎11-30-2021 12:18

I heard back from Fitbit Support.  Apparently, it is a know problem and they don't know when they are going fix it.  See the response below:

 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

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‎03-10-2022 01:50

‎03-10-2022 01:50

Hi same for me too - this is really getting on me nerves! the battery life on the charge 5 with gps is not great so i though in conjunction with my phone gps (dynamic mode) would be ideal. It just does not connect at all the my phone gps - very very disappointed! 

Come on Fitbit - no fix - really?? if this is the case i am afraid my not as advertised charge 5 will be going back for a refund!

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