help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 ECG not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2021 21:40 - last edited on ‎12-29-2021 05:45 by Moderator Alum

‎12-28-2021 21:40 - last edited on ‎12-29-2021 05:45 by Moderator Alum

Just got my Charge 5 and wanted to try out the ECG but after it directs me to the app, it doesn't give me any further instructions besides review results. But, there are no results because it hasn't run the scan. Everything is up to date as far as I can tell. Please help!!

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎12-29-2021 05:45

‎12-29-2021 05:45

Hi, welcome to the Community forums, @qdpie. 

 

Thank you for all the information provided about the problem you're experiencing with your Charge 5. 

 

Before considering other options, make sure to check if you live in a country where the ECG feature is supported. I recommend that you review this list periodically to check if your country has been added. 

 

If you do live in a country where the feature is available, please try to set up your Charge 5 as a new device in your account and make sure the app is updated to the latest version available. Let me know if you're able to see the ECG feature directly on the device. 

 

In addition, there are a few reason why you may not be getting an EGC scan. Make sure to review the information in this article as well. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes