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Charge 5 ECG not working

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‎08-09-2023 20:53 - last edited on ‎08-13-2023 07:34 by Moderator Alum

‎08-09-2023 20:53 - last edited on ‎08-13-2023 07:34 by Moderator Alum

The ECG feature on my Charge 5 will not work and it shuts down my fitbit.  It has a full charge when this happens. I have to restart on the charger even though I have a full charge.

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‎08-13-2023 07:34 - edited ‎08-13-2023 07:35

‎08-13-2023 07:34 - edited ‎08-13-2023 07:35

Hi, it's good to see you visiting the community forums, @Flexbands.   

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps.  

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.  

Davide | Italian and English Community Moderator, Fitbit


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