Charge 5 Failed Troubleshooting for Sync

[lswandaly]

Issue is with Bluetooth connectivity and syncing. It's been over a week since my device synced properly. After realizing there was a problem, I followed these troubleshooting guides as well numerous other troubleshooting posts both on this support site and reddit/other forums. None have worked.

Additionally, I have uninstalled the app, restarted both my phone and charge 5, removed the charge 5 from my account, and attempted to add the device back. My charge 5 is now removed from my account and I am unable to add it back due to the Bluetooth issues. 

In my search for answers to this problem, it appears the charge 5 is notorious for having awful connectivity especially after the recent software update. Posts go back to January with the exact issues I'm having. 10/10 product, would bin again.

[lswandaly]

Update: charge 5 now displays "install app" message on repeat and is completely unusable. Does not display time, steps, heart rate, or allow for user to operate device at all.

[RiekoC]

Hello @lswandaly 

Since you've already tried all the recommended troubleshooting steps without success, you should contact Fitbit support. Click here for links to contact them via chat, phone, or direct message: Fitbit support