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Charge 5 - Faulty GPS

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‎08-14-2022 09:08

‎08-14-2022 09:08

I’ve been experiencing issues with my GPS for months.  I’ve spoken with customer service and tried all the troubleshooting and settings options - nothing has worked. It’s baffling to me that Fitbit will not stand by their product and will treat me as a customer so disrespectfully. And there’s nowhere to rate the item in the website!! I will absolutely be warning friends/family to stay away from Fitbit entirely. 

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‎08-18-2022 01:02

‎08-18-2022 01:02

I have the same thing! Built in GPS does not work. My husband has a Garmin watch with built in GPS which works perfectly on the same tracks. 

Phone GPS or dynamic GPS works, but not reliably because my phone is usually deep in my backpack.

Fitbit support is not taking this seriously. Only tells me that they are aware of this problem. I feel sold out; I would have gotten a different watch if I had known this!

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