The Fitbit Community

Charge 5 battery draining quickly

My charge 5 battery has been draining quickly. First it was within a few days. Now its less than a day. I read the posts but I don't have things running that would drain the battery.Moderator Edit: Clarified subject

Charge 5 battery & syncing

My Charge 5 is a year old and suddenly started draining battery super fast. It used to last 1.5 weeks but now drains in a day. It also stopped syncing to other apps last Tuesday and has not registered certain workouts/long walks or registered them ve...

Charge 5 stuck on Fitbit logo

My charge 5 will only show the flashing icon…help Moderator Edit: Clarified subject

Cannot see 4 digital number to pair Charge 5

Hello, I have a problem that I cannot see the 4 digital number synchronization. I tried all the methods and I was not able to sync the watch from the iPhone. The charge 5 screen from yesterday was completely black. I cannot see anything and I cannot ...

Charge 5 stuck on the Fitbit logo only

My charge 5 won't sync it flashing the Fitbit logo onlyModerator Edit: Clarified subject

Charge 5 battery is draining too quickly

My fitbit charge 5 battery drain in just a hour. I tried reset device but still problem as it is. Moderator Edit: Clarified subject

Charge 5 not logging exercise

Took a walk Thursday and watch stopped working. Plugged it in to charge and it was at 39% instantly. Went or a walk today, 100% charge. Stopped the tracker after walk, but didn't download until just now. No walk. No data. Nothing. This thing i...

Customer Support positive feedback

I wanted to do the survey after my live chat because I know they are important. However it never popped up so I thought I'd post here. I was helped by Mateo! He did his job thoroughly and asked all the right questions. I look forward to working with ...

Charge 5 nightly buzzing alert storm preventing sleep.

Despite having set my sleep schedule from 8:00 at night until 8:00 in the morning, like an older device I had, the charge 5 goes into convulsions after 8:00 p.m. telling me over and over and over what a great job I did during the day but never comple...

Support service Charge 5

I bought a Charge 5 less than a year ago and the touch screen stopped working, it doesn't slide or even access the menu. Contacted support and they told me to send it to them which I did and showed them the Fedex proof of receipt. They asked me to wa...

Charge 5 went through front load washer

Charge 5 went through 59 minute washing cycle in front load washer. Now the screen is not coming on. I can see the Fitbit logo when resetting and I can feel the vibration. I can also see the green sensor light blinking in the back. I don't suspect th...

New Charge 5 watch faces problems?

We got two new watch faces for the Charge 5. Aura and Analogish. Has anyone else noticed that the resolution isn't right on them? In the preview they take up the whole screen. On the actual Fitbit everything is half that size and too small. I wa...

Battery life decreasing

I recently got a charge 5. My battery used to last 6+ days with no charge. Recently I've been charging it before I go to bed and it's dead in the morning, dropping 10 percept roughly ever 20 minutes. I am not sure why this is happening, if someone co...

Sleep tracking stops after waking once

Version: 57.20001.171.50Charge 5 Device stops tracking sleep if I wake any time between beginning sleep and final wake up. It's incredibly frustrating. How do I resolve this symptom?NOTE: There is no other logs for each day this has occurred.

Charge 5s Only Last A Few Months Don't Purchase

I highly recommend you not waste your money on the charge 5. I purchased one and a month later purchased one for my husband. I purchased mine in April and is in May. Mine was full price but his was on sale. Mine was over $160 and his was around $130...

Resolved! losing Fitbit watch data with Charge 5 but I think it is for every watch

I don't want to lose data in my daily records due to time differences from my travel destination. I don't want the data to be overwritten or spaced out on the graph. For example, when the time changes with summer time winter time. I am most disappoin...

Charge 5 Battery issue

My Fitbit charge 5 was giving a battery backup of around 5 to 7 days but since last couple of days it is not holding charging more than some hours. Where should i go for its service.

Charge 5 heart graph not appearing for most days

I wear the charge 5 during the day, rarely at night. I've noticed that the heart graph now doesn't appear unless I sleep with it. How do I fix this issue?

Charge 5 - Faulty GPS

I’ve been experiencing issues with my GPS for months. I’ve spoken with customer service and tried all the troubleshooting and settings options - nothing has worked. It’s baffling to me that Fitbit will not stand by their product and will treat me as...

Charge 5 no longer holding charge

I have swam with my Fitbit charge 5 on many occasions before and it has been fine. Swam in Spain (in a Poole) last week and it just stopped working mid way through. Left it for a couple of days and put it on to charge and it charged fine. It then kep...

Charge 5 lost data

So I was looking at my app data last night for that day and all looked normal, however I picked my phone up again just after midnight and realised that the data I had been looking at under "today" should now be showing under yesterday but isn't there...

Charge 5 wont switch on

Hi, just taken delivery of my new Charge 5. Charged it up to full. Connected to app. But it won’t update and now it is unresponsive. My iPhone can’t find it via blue tooth. The Fitbit looks like it has switched off, it won’t charge, while the Fitbit ...

Charge 5 is a total disappointment

I’ve used Fitbits for over four years now and I’ve never regretted getting one until the Charge 5. This device has issues synching 9/10 times, has the most inaccurate HR monitor of any device I’ve had previously, it frequently deletes alarms, and is ...

New Fitbit Charge 5, auto updates firmware is stuck on a blank screen

Currently this is the third time the Charge 5 has decided on its own. To update the firmware. The screen simply goes blank and unresponsive. You have no idea what's going on. I tried resetting it with the button on the end of the USB charging cable a...

charge 5 hear rate monitor

Just upgraded from charge 3 to charge 5. When I start any type of work out, say a run, it doesn't seem to track my HR for first 10 mins. So I have usually ran a mile before it starts recording Active Zone minutes? Is this normal? Today I've done 32k ...

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