Charge 5 stuck on Fitbit logo

[Beth1220]

My charge 5 will only show the flashing icon…help

Moderator Edit: Clarified subject

[RiekoC]

Hello @Beth1220 

Although this isn't a recommended troubleshooting step and there's no guarantee that it will work, you might see if this user's suggestion (<-- click link) will work for you.

[MarreFitbit]

Hi there, @Beth1220. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on the Fitbit logo. We're here to help you! 

Have you tried what @RiekoC suggested? 

If you still have the issue, may I know if your Charge 5 is fully charged? If you haven't done so yet, please try the following steps in the order listed while your Charge 5 is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Beth1220]

Tried all of that multiple times with no result other than now I have a red
circle with an X inside…

[NataliaX]

Same issue. Nothing has helped so far. Fitbit goes from blinking Fitbit logo to Red Cross and overheating. I tried the freezer trick, no it didn't work at least for me. 

Please help!!!! 

[Bangshang]

My Fitbit Charge 5 is stuck on the icon.

[UdaySR]

Same here. Why all of a sudden many of these getting into this issue, around the same time?

[Bangshang]

Not sure.