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Charge 5 battery draining quickly

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My charge 5 battery has been draining quickly.  First it was within a few days. Now its less than a day.  I read the posts but I don't have things running that would drain the battery.


Moderator Edit: Clarified subject

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Hi there, @DianeWi. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 keeps draining. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

To better assist you, please confirm that you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


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Try what I did....

Persevere and demand a new Charge 5 

Even though the warranty has expired, I think you are still entitled to a properly functioning Charge.

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