help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Charge 5 and Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2024 06:47 - last edited on ‎12-20-2024 07:51 by Fitbit Moderator

‎12-20-2024 06:47 - last edited on ‎12-20-2024 07:51 by Fitbit Moderator

As I am reading through the Fitbit charge 5 forums I am seeing quite a lot of disgruntled customers.  Nothing about this has been right since the original update in October.  If you are still in warranty good for you.  However those of us that are out of warranty are screwed.  We are offered a coupon for a percentage off of something that is an issue on their side.  Not the answer to the problem.  Basically what customer service is saying is “I can’t help you but here is a coupon for you trouble”.  DO BETTER GOOGLE!!!  

Even though I mostly use Apple products I still prefer Google apps.  However after my call to customer service AGAIN this morning I will have to rethink that.  Again DO BETTER GOOGLE!

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎12-20-2024 07:51

‎12-20-2024 07:51

Hi there, @mkcamp95. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer