For context, I have Owned the Charge 3, 4, and 5, and have never had battery issues with those devices, and the 5 is still going strong. Since the start of the year my battery went from 7+ days on one charge to barely 4 days. No changes in use, in fa...
Anyone else had problems with the Charge 5? My first one lasted only a few months and was replaced under warranty. The replacement also failed within the remaining warranty period (the balance of the original) and now Fitbit/Google is denying me a re...
My Fitbit Charge 5 stopped working after the latest firmware update. I contacted customer support and they exhausted their troubleshooting suggestions after two options. My last device (Charge 2) lasted several years. The firmware update should not b...
My Charge 5 is not recording miles. It's logging steps, zone mins, calories, etc but miles show 0. How can I troubleshoot this on my end?
Charge 5 less than 2 years old. Charges to 100% then drains in less than an hour. Customer support non-existent. Asked to speak to supervisor would not transfer me unless I transferred my account to Google. Tried all of the recommended fixes - none w...
I have owned 4 devices in total - Versa, Charge 5 and Charge 6 (2 devices). All devices have failed to operate at all or in terms of screen function. The last device was 3 months outside the 1 year warranty and Google informed me that nothing would b...
My first fitbit was a One. At least 10 years ago. That died, bought a new one. That died, but had a warranty and got a new one. Then I got a Charge 3. That died, and had to buy a new one. Got a charge 4 - which only died after a year when I was gifte...
My Charge 5 worked well for a year, then suddenly died. Customer service was unhelpful since it was out of warranty. Battery life plummeted from 7 days to 40 minutes. Spending 12k rupees on this device feels wasted. Fitbit's poor service makes me hes...
Since the recent update i an just one of thousands of customers who can no longer ger use out of these devices. Initially screen stopped scrolling. Then rapidly lay charge, followed by no screen at all except for the intermittent fitbit logo. Yes I'v...
After the Fitbit app updated last month my battery life for my Fitbit Charge 5 went from 6-7 days to less than 6 hours. My Charge 5 is now completely unusable. Support had no answers or solutions. They offered me a 50% off discount on a new fitbit ho...
Very disappointed in Fitbit customer service. Charge 5 simply stopped working after 18 mos., warranty is 12 months. Fitbit offered 35% discount from their store but Charge 5s are backordered and I would be without a device for a month. Asked to speak...
I have recently become concerned about the inaccuracy of the heart rate monitoring of my Charge 5 during exercise. I have carefully followed all of the recommendations about positioning on the wrist whilst exercising, but...This image showing results...
I just want to report to you that the app from Microsoft Store on my PC and the Android app from Google do not calculate the heart rate zones the same. I have to put the max HR 12 less on the Android app to get it to somewhat match the MS app. In my ...
