Charge 5 stopped working altogether

[Boon23]

Since the recent update i an just one of thousands of customers who can no longer ger use out of these devices. Initially screen stopped scrolling. Then rapidly lay charge, followed by no screen at all except for the intermittent fitbit logo. Yes I've tried resetting, I've lost count, also recharged as it wouldn't hold for longer than an hour

Moderator Edit: Clarified subject

[Ncox]

Same thing has happened with my Fitbit. I wish I never installed the latest update.

I just have the blank screen of death 

[MarreFitbit]

Hi there, @Boon23. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the inconveniences you've been having with your Charge 5 recently. I appreciate you took the time to try fixing the issue prior to posting here. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Ncox Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that you're also having inconveniences with your Charge 5 after the update. I will do my best to help you sort this out! 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[fbocch]

Same here. 

After 12 and a half months of use, Charge 5 is dead after an update! no warranty! 

They graciously invited me to buy another one, though.

[Eggham]

The same thing happened to me and they did not offer an appropriate solution so I wouldn't hold my breath. Good luck.

[GaelicRoo]

Same thing happened to me and I've now had a replacement arrive.
Ridiculous as it was only 5 weeks old!