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Charge 5 lost data

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‎06-14-2022 02:03

‎06-14-2022 02:03

So I was looking at my app data last night for that day and all looked normal, however I picked my phone up again just after midnight and realised that the data I had been looking at under "today" should now be showing under yesterday but isn't there. I've tried resyncing my fitbit/reinstalling the app/clearing the cache... and none of these things have worked. So now under yesterday it's showing as no activity when I'd had a really active day (which is the only reason I noticed). The data isn't being shown on my online dashboard either.

 

Any ideas if this is a wider issue or what the fix might be?

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‎06-14-2022 17:35

‎06-14-2022 17:35

Hello @KK100 

I was struck by reading your post and noticed that another individual is experiencing a similar issue here: https://community.fitbit.com/t5/Charge-5/Charge-5-Stuttering-Display-and-Responsiveness-Issues/m-p/5...  Look at the post by StepCounterK…they state “Yesterday's stats still showing on watch, but under today's date and time” 🤔 Is this similar to what your experiencing? Are you also experiencing a delay in your Fitbit display screen? Or just the stats issue?

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