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Charge 5 battery & syncing

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‎11-03-2024 04:57

‎11-03-2024 04:57

My Charge 5 is a year old and suddenly started draining battery super fast. It used to last 1.5 weeks but now drains in a day. It also stopped syncing to other apps last Tuesday and has not registered certain workouts/long walks or registered them very oddly (doing laundry was logged as 300km of swimming). I have tried rebooting and re-pairing but nothing seems to work. Does anybody know how to solve this?

My previous Fitbit lasted less than 2 years too and I really don't want to buy a new one again this quickly.

Thank you

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‎11-05-2024 14:00 - last edited on ‎11-13-2024 07:46 by Fitbit Moderator

‎11-05-2024 14:00 - last edited on ‎11-13-2024 07:46 by Fitbit Moderator

Hi @ClaudiavG. Welcome to the community forums. 

Thank you for providing the information regarding this difficulty with the Charge 5 and for trying to fix it on your own.

Before considering other options, I'd suggest you try to restart the device.

In addition, confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

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