Charge 5 - red X on screen

[HO97]

Hi ,

my fitbit charge 5 is showing a Red Circle with an X on it

Any idea how to fix this? 

 Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @HO97! A warm welcome to the Fitbit Community!

Thank you for sharing the situation you're having with your Charge 5 with us. 

Try to do the following:

• Sync your tracker with the Fitbit app.
• On the Today tab, tap the device icon > Charge 5 > Sync Now.
• If Sync Now doesn't display an update banner, try the following: Open the Fitbit app, tap the device icon > your device > Gallery. The app should display a pop-up to install the missing apps and restore the device.
• If the firmware update banner doesn't appear, please try restarting your Charge 5:
  • Connect your device to the charging cable. 
  • Press the button located on the flat end of the charger 3 times with a 1-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
  • Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.