Charge 5 is unresponsive

[JoeyBit]

My charge 5 stopped responding. I knew the battery was at 62%. Have tried restarting it - nothing, tried deleting app and disconnecting bluetooth - now it cant find the device at all. Have changed electrical ports and cleaned heads. I don't know what else to do. 

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @JoeyBit. Welcome to the forums.

Thank you for sharing the details regarding your Charge 5 and for trying to fix it on your own. 

I'd recommend trying the following in the order listed even if some of them you've tried already:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[JoeyBit]

I have done all of this. My phone can’t find the Fitbit at all now through Bluetooth. 

[WolfPackMac]

I am having the same issues. It will not connect or recognize it. It was fine early today and then midday it stopped working.  It started just showing a blinking logo, then it went blank completely after about 20 minutes. I kept trying to get it to charge (it was already above 50%). The blinking blue logo has reappeared but I cannot get any farther. 

[OlgaLA]

Same thing happened to mine today. Was fine, then started to show the logo. Restarting doesn't help. It just vibrates and goes back to the logo. 

[RiekoC]

Hello @JoeyBit , @WolfPackMac , @OlgaLA 

Since the recommended troubleshooting hasn't worked for you, there's an unconventional method that a user tried that worked for them. This thread (<-- click link) describes what they did. Although there's no guarantee that this will work for you, it might be worth a try.

[Attatas]

Having the exact same issue 

[WolfPackMac]

Thank you for the help and suggestion. Unfortunately that hasn't worked either. I tried it twice. Once for 4 hours and again overnight. The flashing logo has disappeared, but only because it is now dead. Nothing. Even after trying to charge. I am very disappointed and apparently cannot get anyone live to chat or talk with. I have used Fitbit for almost 10 years since 2015. This Fitbit Charge 5 was good, but now has gone the way of some others, yet faster demise (I simply upgraded on others). I see the Charge 6 is recommended by many sites. Yea...I bet so...Perhaps, but I am doing research on Garmin and others, with an eye to syncing with my Peloton. I have lost a great deal of trust in Fitbit products, especially since Google has screwed up what we used to have access to. Strategic death to force new purchases I suppose.  But I will now need VERY compelling persuasion before I purchase my next tracker. Regardless, Thanks for your help. It was definitely worth a try.