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Charge 5 wont switch on

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‎06-09-2022 06:54

‎06-09-2022 06:54

Hi, just taken delivery of my new Charge 5. Charged it up to full. Connected to app. But it won’t update and now it is unresponsive. My iPhone can’t find it via blue tooth. The Fitbit looks like it has switched off, it won’t charge, while the Fitbit logo flashes intermittently. I’ve tried the 3 pulse and 15 second hold down reset and long reset methods but nothing has worked. Please help!

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‎06-09-2022 07:44 - edited ‎06-09-2022 07:45

‎06-09-2022 07:44 - edited ‎06-09-2022 07:45

Hello @SteveMonx and welcome to the Community.  I think you should go straight to Support for more help.

 

FWIW, I am also moving your post to the Charge 5 forum.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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