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Cannot see 4 digital number to pair Charge 5

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‎04-10-2024 19:54 - last edited on ‎11-29-2024 08:53 by Fitbit Moderator

‎04-10-2024 19:54 - last edited on ‎11-29-2024 08:53 by Fitbit Moderator

Hello, I have a problem that I cannot see the 4 digital number synchronization. I tried all the methods and I was not able to sync the watch from the iPhone. The charge 5 screen from yesterday was completely black. I cannot see anything and I cannot connect it to the iPhone. Please someone help me.

 

Moderator edit: clarified subject.

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‎04-11-2024 06:56

‎04-11-2024 06:56

Welcome to the community forums @Ibrrahim999. 

Thank you for providing the details regarding this inconvenience with Charge 5 and for trying to fix it through different ways. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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