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Fitbit Charge 5 won't turn on

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‎05-14-2025 13:59

‎05-14-2025 13:59

Fitbit Charge 5 will not turn on. It is dead. I have cleaned it and the charger. I tried resetting with the button on the charger. I have left it plugged in for hours. I have tried different plugs and adapters. I have even tried a new charging cord. Nothing that has been recommended is working. Do I need a new one?

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‎05-15-2025 06:47

‎05-15-2025 06:47

Hi @jennifermoon79.  You tried all the available troubleshooting steps.  It looks like your Charge 5 battery is dead and can't be recharged.  Yes, you need a new one.  Please dispose of it properly as e-waste if required in your location.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-15-2025 07:24

In response to LZeeW

‎05-15-2025 07:24

Hi @jennifermoon79 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear your Fitbit Charge 5 won't turn on. 
I understand your feelings about this situation, and this is not the experience we want for our customers. 

I have verified that you have already contacted support. Please keep in touch with them, since they have more tools in order to find your options. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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