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Fitbit Charge 5 won't turn on

‎05-14-2025 13:59

‎05-14-2025 13:59

Fitbit Charge 5 will not turn on. It is dead. I have cleaned it and the charger. I tried resetting with the button on the charger. I have left it plugged in for hours. I have tried different plugs and adapters. I have even tried a new charging cord. Nothing that has been recommended is working. Do I need a new one?

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2 REPLIES 2

‎05-15-2025 06:47

‎05-15-2025 06:47

Hi @jennifermoon79.  You tried all the available troubleshooting steps.  It looks like your Charge 5 battery is dead and can't be recharged.  Yes, you need a new one.  Please dispose of it properly as e-waste if required in your location.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-15-2025 07:24

In response to LZeeW

‎05-15-2025 07:24

Hi @jennifermoon79 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear your Fitbit Charge 5 won't turn on. 
I understand your feelings about this situation, and this is not the experience we want for our customers. 

I have verified that you have already contacted support. Please keep in touch with them, since they have more tools in order to find your options. 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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