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Customer Support positive feedback

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‎05-13-2023 23:54 - last edited on ‎05-16-2023 09:30 by Fitbit Moderator

‎05-13-2023 23:54 - last edited on ‎05-16-2023 09:30 by Fitbit Moderator

I wanted to do the survey after my live chat because I know they are important. However it never popped up so I thought I'd post here. I was helped by Mateo! He did his job thoroughly and asked all the right questions. I look forward to working with him further more to resolve my issue. 

 

Thank you Mateo! 

 

 

Moderator edit: subject updated for clarity.

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‎05-16-2023 09:33

‎05-16-2023 09:33

Thanks for getting back to us and for sharing your feedback regarding the received support @Mrs.Johnson.

 

Since your case is still active and you're still receiving assitance you haven't gotten the survey. Thank you for sharing your positive experience and I hope that your query gets resolved soon. 

 

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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