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Charge 5 Flashing Logo only - Bluetooth and APP can't find it

Saturday

Saturday

Today, my Charge 5 started flashing the logo only. I spent an hour on the phone with customer support. Unfortunately, English wasn't his first language. He was unable to send an email to me and was able to send a text after 30 minutes. He spelled out a code for discount but there is no where to put in the cart and I am not sure that I have the right code.

Can anyone tell me how to reset the Charge 5? It has been removed from Bluetooth and from the app as instructed. Nothing seems to be able to find it.

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yesterday - last edited 2 hours ago by Fitbit Moderator

yesterday - last edited 2 hours ago by Fitbit Moderator

The code that I was verbally given because the customer service person sent an email that never came through was invalid. ********

He could not understand me and I could not understand him - Fit bit is probably fixable. 

Is there any hope of getting the correct discount code?

 

Moderator edit - personal information removed

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