Charge 5 Flickering

[LPA05]

My Charge 5 wasn’t syncing so I did all the troubleshooting tips.  It synced but is now flickering.  It was 100% charged now it dropped to 80%.  I just reset it again and it’s sitting in the charger.  Is this fixable or is my Charge 5 dying? 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps, @LPA05. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users with similar issues:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[LPA05]

I did step 1-3 above.  Now I can’t add the device back to my phone and it’s still flickering. 

i turned Bluetooth off and back on.  It’s 85% charged, then I restarted the device.  I did this 3 times and I still can’t add the device and it’s still flickering.  

[DavideFitbit]

@LPA05 Thank you for your reply and for confirming that you already tried all the steps suggested. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

Have a good day. 

[LPA05]

FitBit screen has died completely.  Received replacement Charge 5 and I’m having the same issues I had before with the initial set up.  Not holding a charge, not syncing, not connecting. I’ve restarted several times.  I’m just beyond frustrated with the Charge 5.  I’m just done dealing with it.  How do I get a refund? 

 

[DavideFitbit]

@LPA05 Thank you for sharing that you're having the same problems with your replacement Charge 5. I'm sorry to see that you're still having these problems. 

Since you already had these issues with your previous Fitbit device, I do recommend that you get in touch with the Customer Support team so they can let you know what are the options available for you or so they can let you know about the refund procedure. You can click here to get connected. 

Thanks again for taking the time to share your feedback and comments about this. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process.