Charge 5 will not sync

[pjuls]

My Fitbit will not sync.  I've tried everything suggested. My iPhone is up to date.  No steps recorded, no alarms working, no notifications.  It is 10:56 CDT June 4th.  Fitbit displays 9:56 June 5th?!?  I've tried chatting with online help.  I've done hard resets and soft resets.  Any suggestions ?

[DavideFitbit]

Hi, I appreciate all the details that you've provided about this issue with your Charge 5 and for confirming that you already tried a few steps, @pjuls. 

If you haven't done so already, please make sure that you've exhausted all the troubleshooting options listed here.  In addition, let me know if the problems you're having with the alarms and the notifications are related to the syncing issue or if you're having a more specific problem. You can find other useful steps here to resolve problems with notifications. 

However, if you already tried all the steps mentioned earlier and you continue to have the same issue to sync your device, I do recommend that you continue the communication with the Customer Support team. They have specialized tools and will let you know how to proceed. You can click here to get connected. 

See you around. 

[jamesfarrelly]

Here’s one for you—I believe I have tried all the online steps suggested for getting Charge 5 to sync to my reasonably new iPhone SE—all to no avail.

Just out of frustration, I tied syncing the 5 to my reasonably new iPad—and it did so immediately. My software on both are all completely updated, and the most recent 5 update was installed as well. Can I sync it to my iPhone: nope. (Which for all kinds of reasons is where I want to sync it…) If this means anything to anyone—I’d sure appreciate knowing….

Jim

Sent from my iPad

[DavideFitbit]

Welcome to the Fitbit Community forums, @jamesfarrelly. 

Thank you for confirming that you've been having the same problem to sync with your iPhone.

It seems that you already tried all the basic troubleshooting steps that are shared in the forums to resolve syncing problems. In this case, and you are able to sync with your iPad, I would recommend that you get in touch with the Customer Support team so they can provide you with the next steps. 

I'll be around.