Charge 5 GPS isn't working

[jdcrawforduk]

GPS has stopped working on watch so unable to track km/hour or km in distance. Any ideas how to correct. Gone through setti gs and cannot find a route to turn  the GPS  ack on.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @jdcrawforduk, welcome to the community, you may find this article of interest How do I use GPS on my Fitbit device? - Fitbit Help Center 

Let us know how you get on by posting here again.

Cheers

[MarreFitbit]

Hi there, @jdcrawforduk. Welcome to the Fitbit Community Forums. I'm sorry to hear that the GPS on your Charge 5 has stopped working. We're here to help you!

Have you tried what @Gr4ndp4 has recommended?

May I suggest you review the GPS settings on your Charge 5? Dynamic will connect to your phone's GPS if present but default to the built-in GPS if absent. 

Also, note environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 5 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 5 to find the signal before you start your workout.

[Mikey10353]

I am finding the Distance measuring and tracking has been off since an update a couple of weeks ago. Still mot fixed despite prior posts by users.