02-20-2024
02:46
- last edited on
02-20-2024
03:48
by
MarreFitbit
02-20-2024
02:46
- last edited on
02-20-2024
03:48
by
MarreFitbit
GPS crashes charge 5.
Today was the second time that my Charge 5 stopped working during a walk. Last week after 18 minutes. Then fully charged Charge 5 and rebooted.
Today it stops after 26 minutes, I see in the app. Just completely off. GPS is on. Battery is not empty. What is the cause?
Moderator Edit: Clarified subject
02-20-2024 03:49
02-20-2024 03:49
Hi there, @Hendrik55. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Charge 5 keeps crashing while using the GPS. I will do my best to help you with this.
Keep in mind that all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following:
If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-26-2024 07:33
02-26-2024 07:33
It worked fine before the last firmware update. I have now experienced several times that the Charge 5 fails completely.
I have also tried the different GPS settings, but that doesn't help either. In the middle of a walk, in the open air, the Charge shuts down and I can't restart it either. For that I have to put it on the charger.
The battery is also not empty. Strange, and I want a solution.
My Smartwatch is of no use to me this way. Useless!
02-26-2024 07:50
02-26-2024 07:50
Could this also have something to do with it and be the cause?
02-26-2024 08:00
02-26-2024 08:00
Okay, so it is a serious problem, but Fitbit/Google apparently does not see it and does nothing about it! It's time they come up with a solution.
In any case, I already know that this is my last Fitbit and the next Smartwatch will be a different brand....
03-03-2024 07:02
03-03-2024 07:02
I have experienced exactly the same this weekend. While walking with my charge 5 (with gps on the watch) after 1 our (about 60% battery) the watch crashed en went off. When connected to the charging adapter, the watch started again (with 60% battery) but the activity was not saved at all and visible in the app.
second time exactly the same, but with about 40% battery.
i have firmware 20001.188.58
03-03-2024 09:24
03-03-2024 09:24
That is not the latest firmware.
On my Charge 5 that is 57.20001.194.91
03-03-2024 12:40
03-03-2024 12:40
Hi, firmware 57.20001.188.58 is my latest version. No update available it seems (different region perhaps?)
anyway, same kind of mallfunction. And I’m sure it worked perfectly couple of months ago.
03-03-2024 12:42 - edited 03-03-2024 12:46
03-03-2024 12:42 - edited 03-03-2024 12:46
The Netherlands
I did not have this kind of issues last year.