Charge 5 GPS lost

[Liam0813]

Hello, how do i make sure my gps is on.

I was walking and i got a message, saying gps lost.

Thank you 

Gerard 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Liam0813. 

Thank you for all the details that you've provided about this inconvenience with the Charge 5. 

There's a option available in the device's settings to choose GPS modality that you'd like to use. Whether it's built-in GPS, Dynamic or Connected GPS (using your phone's GPS). However, in this case, it seems the GPS was on but it got disconnected. 

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart,

[Liam0813]

Thank you for your response. Liam