Charge 5 GPS not connecting

[kdj14]

I am now on my third Fitbit Charge 5, yes had two replacements.  So three Charge 5 watches are not able to connect to gps.  I have tried calling and chatting and emailing Fitbit but I keep getting the runaround.  Go to the store you purchased it from, they keep referring me back to Fitbit.  Why is the customer service so diabolically a shambles.  It is obvious after three watches there must be a fault with their gps system in the watch.  I purchased in good faith, I would like to be reimbursed for a faulty designed gps watch.  But no one is listening.  I am now going to pursue them through my bank.  Gutted that Fitbit should treat customers like this it’s disgraceful.  I can’t afford to throw money away.  
Just hope my bank will sort it on my behalf.  
Very disappointed Fitbit owner.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @kdj14. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

It seems that you already tried the basic troubleshooting steps that are available on the Community forums. We usually provide general recommendations that are useful for most users and updates about specific features, but in this case, since you already tried all the steps suggested, it would be necessary to continue the assistance process with the Customer Support team. 

Thank you for taking the time to share your feedback about the Support team as well. I recommend that you let them know of the steps that you've taken so they can provide you with further instructions. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

The team of developers is constantly working to improve the quality of products and services and all the feedback received from users is greatly appreciated. 

Have a good day.