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Charge 5 Screen locked on Fitbit logo

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‎11-29-2021 05:17 - last edited on ‎11-30-2021 05:22 by Moderator Alum

‎11-29-2021 05:17 - last edited on ‎11-30-2021 05:22 by Moderator Alum

Hello everyone, 

 

I received my Charge 5 last week and a couple of days after activation, during the night, the device shifted to the Fitbit logo on screen and became completely unresponsive. I tried to reset the device using the button on the charger, but will just go back to the Fitbit logo. I also waited until the device went off due to the battery being drained, but as soon as I connect the charger again it will go to the Fitbit logo again.

 

Any clues on how to proceed?

 

Thanks,

Javier 

 

 

Moderator edit: format

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‎11-30-2021 05:21

‎11-30-2021 05:21

Welcome to the Fitbit Community forums, @Javier_Maldonad. 

 

Thank you for sharing that you've been experiencing this inconvenience with the Charge 5 and that you already tried a few troubleshooting steps. 

 

In this case, since you already tried the restart procedure and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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