Charge 5 GPS

[sdasgupta3]

The GPS stops working after ~0.5 mile every single time. And if it does not stop then it measures distances that are way off. Firmware is up to date. Any fix for this?

[ManuFitbit]

Good to see you participating in the community for the first time @sdasgupta3 

Thanks for sharing the inquiry regarding Charge 5 and I'm sorry to know that your device is not recording the information correctly.

If the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar.

[sdasgupta3]

Thank you for your reply. The sky has been pretty clear and I walk along known routes with few trees. I will check the location setting and do the restart as you suggested.