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Charge 5 battery draining quickly

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‎08-25-2023 04:14 - last edited on ‎08-25-2023 05:00 by Fitbit Moderator

‎08-25-2023 04:14 - last edited on ‎08-25-2023 05:00 by Fitbit Moderator

Hello good day, my charge 5 battery might have an issue, the power isnt lasting for more than 8 hours, and before it use to remain charged for 2 days, can i fix this? I dont want to lose my information when i am walking and it cuts off. Please help. Thank you so much. 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-25-2023 05:08

‎08-25-2023 05:08

Hello there, @FatbellyPearl. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


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‎08-25-2023 06:06

In response to MarreFitbit

‎08-25-2023 06:06

Mine will not hold a charge.  The face comes back from black occasionally and it continues to start and reset on its own.  Have done all the reset things and all advised steps.  Fitbit losing its mind.  Please advise

 

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‎08-25-2023 06:55

In response to SailHer

‎08-25-2023 06:55

Welcome to the club of broken trackers. Nothing recommended will help. Expect your Charge 5 to die soon. 

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‎08-25-2023 13:44

‎08-25-2023 13:44

Hello @FatbellyPearl 

When my Charge 5 battery started to rapidly lose power, I restarted and recharged my device multiple times over several days. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. 

One of our users has a detailed post on all the troubleshooting steps they took which seemed to help with the rapid battery drain. Click here for the post: Possible fix for rapid battery drain 

Hopefully, trying these troubleshooting steps will give you a similar positive result. 

Rieko | N California USA MBG PE

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‎08-28-2023 08:22

In response to GaetanoVB

‎08-28-2023 08:22

HHAHA!! Figured! After a LOT of years with previously reliable Fitbit tracker, I have decided to move along to Apple Watch. Just done with all the fussing with Fitbit!

Sent from Mail for Windows
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