help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 wont record data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2023 08:59

‎08-28-2023 08:59

My watch is only 9 months old and it has a 2 years manufacture guarantee. Contacted fitbit and they don't seem to understand. Can anyone help 

Best Answer
0 Votes
2 REPLIES 2

‎08-28-2023 08:59

‎08-28-2023 08:59

it wont record data 

Best Answer
0 Votes

‎08-28-2023 09:39

In response to 166

‎08-28-2023 09:39

Hello & welcome @166 

Just so we have an understanding of the issue, please provide some additional details.

  • Are you not seeing any data on your Charge 5 or in the Fitbit app or both?
  • What do you see on the screen of your Charge 5?

Looking forward to your response. 

Rieko | N California USA MBG PE

Best Answer
0 Votes