Charge 5 GPS

[Martin73]

My Charge 5 is set to auto GPS and will track a walk fine. However if I try to track a bike exercise it stops recording speed and location after about a minute, I stop the exercise and start a new one allowing GPS to get to the connected state it just fails again seconds later.

I also tried setting GPS to FB and also phone only, no change.

Rebooted phone (Android 13) and FB, no change.

GPS signal is fine as I can track a walk on the same route fine every time, this just affects tracking a bike exercise.

Any help gratefully appreciated

[ManuFitbit]

It's good to see you participating in the community @Martin73.

Thank you for sharing the inconvenience that you are experiencing with your device.

As a first step, I'd like you check the guidance and all the recommendations that are listed in this article.

Please make sure that you've followed all the troubleshooting steps listed here below and that are also present in the article mentioned earlier: 

• Confirm that the exercise type uses built-in GPS. For more information, see How do I start a workout with GPS on my Fitbit device?
• To more quickly establish a GPS connection, point your device toward open sky. Environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Check that GPS is turned on for the exercise. For more information, see How do I turn on GPS for an exercise on my Fitbit device?
• Make sure that your device is charged to at least 80%.
• Confirm that your device is syncing with the Fitbit app. The more you sync your device, the faster your device can connect to GPS.
• Avoid trying to start an exercise with GPS several times in a row, which can prevent your device from connecting to GPS.

If you still have trouble connecting to GPS or notice that your distance traveled seems inaccurate, try the following tips to allow your device to connect to GPS satellites:

• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Avoid bending your wrist backwards.
• Establish a GPS connection before beginning your exercise.

In addition to the steps mentioned above, make sure to complete a restart procedure as well if you continue to experience the same inconvenience.  

[Martin73]

Thanks for the reply, if I select walk or outdoor workout they work fine even if I actually cycle or walk at the time, so this a specific problem with logging a bike activity.