Charge 5 - Heart rate graph missing

[RaviGymblazer]

Again my Fitbit Charge 5 has stopped showing my daily heart rate graph whenever I want to share to my friends and various forum. This was corrected after a feedback and lot of follow up and not it has again gone back.

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @RaviGymblazer, welcome back to our Community, is nice to have you here!

Thanks for sharing with me your situation regarding your heart rate graph, I understand how you must be feeling about.

Let me recommend you this following article to understand which factors might affect the reading of you heart rate. What factors can affect my heart-rate reading on my Fitbit device?

Also check that your device is syncing following this article please. How do I set up my Fitbit device?

[RaviGymblazer]

Thank you moderator for taking time out and replying to my question and trying to resolve this. But nothing of this is helping me. Looks like there are some background design changes that have been done by the fitbit software engineering team which is not letting this happen. Just saying. 

[HorareyFitbit]

Hi again @RaviGymblazer is nice to see you around!

Thanks for your commitment by looking for a solution regarding your situation with your heart rate graph.

It looks like you´ve already tried all the recommendations from the Community, because of that I recommend you to reach our Support team since they have

more tools that might be helpful for your specific case. You can follow the next link where you have to describe your situation, after that you will recieve some

recommended articles and then you will be able to select how you want to contact Support.