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Charge 5 - Keep losing connection with Support team

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‎04-04-2022 13:14 - last edited on ‎04-05-2022 18:38 by Fitbit Moderator

‎04-04-2022 13:14 - last edited on ‎04-05-2022 18:38 by Fitbit Moderator

Every time I talk to chat support , i lose it after they send me a link.  Arg.

 

Moderator Edit: Clarified subject

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‎04-04-2022 14:51

‎04-04-2022 14:51

It sends a tiny current through the skin to read the skin resistance.. The dryer the skin, the calm a person is. 

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‎04-05-2022 18:38

In response to Rich_Laue

‎04-05-2022 18:38

Hi there, @Wyndy. @Rich_Laue It's good to see you here.

 

@Wyndy Thanks for the details provided and I'm sorry for the experience that you've had during your chat interaction. I appreciate your feedback and rest assured it won't be taken for granted as it'll help us to evaluate, and improve our services.

 

I went ahead to check your details and it seems our Support team sent you an email with further instructions. I'm glad they're providing you with assistance and don't hesitate to let us know if you have another question. I'm sure you'll receive help from the Community.

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