Charge 5 - Keeps rejecting charger

[2of2]

Charge 5 - Only had it 24 hours, first day fine then it rejected the charger that had charged it successfully first day (same one I’ve used consistently with my Charge 4), 3 chargers tried, all rejected. Anyone else having charging problems?

Moderator edit: personal info removed 

[Wibby]

Are you using an old charger from a different model?  That would be a big problem as they're completely different. 

If you use the one that came with the Charge 5, you should find it much easier (at least I do) as it's magnetic and connects quickly and smoothly.  I didn't like the clip-type charge with my 4 as I found it really hard to get the position right to get the connection.

[DavideFitbit]

Welcome to the Community forums, @2of2. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

As @Wibby mentioned earlier, keep in mind that Fitbit introduced a new proprietary charger with the Charge 5. So you won't be able to use the Fitbit Charge 4 charging cable with the new Fitbit Charge 5 tracker.

If you're using the charging cable that came with the Charge 5 and you're still experiencing the same inconvenience, please make sure to follow all the recommendations listed in this article, as this has been helpful for other users. 

Hope this helps, I'll be around. 

[2of2]

Thank you for your advice but no, I’m not using the same cable as the Charge 4, they are different cables that connect in different ways. I’m using the same USB charger but I’ve tried three different chargers with no success, I guess I’ve got a defective Charge 5

[2of2]

Hi, thank you for your advice but I think you are confusing ‘charger’ with ‘cable’. No charger comes with the device, only a charging cable to connect it to a USB charger. I do however thank you for trying to assist me. 

[Wibby]

Have you tried plugging the USB end of the charging cable that came with your Charge 5 into your computer?  I'm sorry I was confused because most people just plug them into their computers...

Sorry, I've just noticed your other post where you finally cleared up the situation.  It might have been helpful to say 'charging brick that doesn't come with the Fitbit' then we could perhaps have tried to give you more targeted information. Sorry, I DID completely misunderstand what you meant!

Do you have a computer you could try it with?  Charging bricks can fail over time, but 3 being faulty would be weird. If it doesn't work with the USB ports you have on a computer, you may well have a faulty cable and should ask for a new one.

[DavideFitbit]

@2of2 Thank you for your reply. 

In this case, if you already tried all the troubleshooting steps and you continue to have the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

It seems that you had already contacted the Support team about this. I recommend that you continue the assistance process with them so they can let you know how to proceed. 

Have a good day.