Charge 5. Last sync was last Tue 4/25

[AllTexas]

Hello....I had a problem with syncing a couple months ago and was able to solve it on my own following a process of connecting and disconnecting bluetooth, and ending with uninstalling the app and reinstalling it.  That last step made it start syncing again.  I did that three times today and still no go. Bluetooth says I need the app to work.  The app is plainly there. No connection. I reset my charge 5 both on the device and with the charging cable button.  I ended up removing Charge 5 from bluetooth with plans of putting it back.  Well now that is where I am hung, it won't.  I do not know what I am doing wrong. I've also rebooted my phone, bluetooth off and back on, open and closed the app, did a force stop on the app.  Maybe I need to be doing the steps in a certain order or there is some kind of setting that is wrong somewhere.  I see it seems some others running into problems also.    Can someone help please.  Much appreciated. 

[DavideFitbit]

Hi, thanks for the information provided about this inconvenience with the Charge 5 and the troubleshooting steps that you already tried, @AllTexas.  

I've been informed that you already contacted the Customer Support team for further assistance with this and that you've received some instructions from them. In this case, make sure to continue the communication with them and I'm sure they will let you know how to proceed.

[Chipper_15]

Not really helpful for the rest of us, David, who are having syncing issues every month.

[Golforun]

What were the steps to resolve the issue

[DavideFitbit]

Welcome back to the Community forums, @Chipper_15. 

Thank you for confirming that you're having the same difficulty with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

@Golforun I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some troubleshooting steps. In this case, they will let you know how to proceed. 

[AllTexas]

I did contact them and they have already made arrangements for a warranty replacement.  However in the meantime it has started syncing some data. Supposed to have my replacement tomorrow(Monday).  I guess I will see how it goes.  Evidently this is a common problem. I know that my device has been well cared for since I got it in July of last year. Still looks shiny and new.  Worried that the replacement will fail in a short time also.  I thank you for your reply. 

[DavideFitbit]

@AllTexas No problem, thanks for sharing this update.

Let me know how it goes with the replacement device as well. 

See you around. 

[cksof3g]

Mine is doing the same

[DavideFitbit]

Hi, welcome to the community forums, @cksof3g. 

Thanks for sharing that you've been having a similar issue with your Charge 5. 

Could you please provide a few more details about what you've been experiencing? Let me know if you've also tried all the steps mentioned here earlier.