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Charge 5 Map Wrong also distance is wrong

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So I started running today, well a little running and lots of walking since I haven't really ran in years and I used my Fitbit to track my route. It is way off. It has me going the wrong way around a lake (which I made a loop around that isn't shown) and then a very inaccurate distance for the route shown. If I was going to deal with this I feel like I just would have gotten a running belt and carried my phone. Any help is greatly appreciated. The whole route is 1.54 miles fitbit shows about 3/4ths of it and calls it 1.67 miles.

 
 

 

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Welcome to the Fitbit Community forums, @Sevro_Au_Barca.  

 

Thank you for sharing this information about the issue you've been experiencing with your Charge 5 and the GPS map.

 

In case that the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article

 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

 

  • That you are  in open sky and moderate trees
  • Adjust how you wear the tracker when you want to use GPS 
  • Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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