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Charge 5 - Metal contacts fallen off

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‎08-06-2025 19:38 - last edited on ‎08-06-2025 20:10 by Fitbit Moderator

‎08-06-2025 19:38 - last edited on ‎08-06-2025 20:10 by Fitbit Moderator

The metal trim around my sensor keeps falling off. There are two notches, one on the top and one in the bottom to supposedly latch it, but that isn't working. Whatever type of adhesive they used to secure it has given out. I believe I bought before July of 2023 and tried looking for warranty information without much luck. Is there an actual email contact to connect with to see if my product is still under a warranty for this issue? Is there a recommended adhesive to use to reapply the trim? Everything else works as normal. 

 

Moderator edit: updated subject for clarity

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‎08-06-2025 20:09

‎08-06-2025 20:09

Welcome to the Fitbit Community @erintaylor! Thank you for your posting and for the details regarding the Bottom Metal Electrode falling off the pebble of your device. 

I understand how important it is to you that your device is in the best condition possible.

As this is a physical damage, please contact Support. They'll be more than glad to assist you further with the Sense 2 and it's warranty status. 

Fill up the form, you'll see some recommended articles, and then you'll see the contact options. 

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