Charge 5. No screen, but vibrating.

[Ppadavis]

The screen became unresponsive. When I attempted the three click reboot with the charging cable the start up screen appeared, then promptly disappeared. 

If I try to reattempt the reboot the watch buzzes each time I click and nothing happens after that…

I only purchased this Fitbit in January and I am pretty disappointed it has failed on me so quickly. Also I think is is ridiculous that there is no obvious way of communicating directly with Fitbit. 

EDIT: It is now showing a red circle with a white cross inside. 

[DavideFitbit]

Welcome to the Community forums, @Ppadavis. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, you can also try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Since you already tried a few steps previously, I do recommend that you get in touch with the Customer Support team for further assistance with this if you're still experiencing the same problem with the display after the steps suggested. hey will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.