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Charge 5 Non-Responsive

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‎04-01-2023 19:07

‎04-01-2023 19:07

Help!

This afternoon the screen on my Charge 5 (purchased last July 22nd from Sport Chek in Spruce Grove) went black. I've tried the three button reset multiple times with no change (though I can feel the device vibrate slightly when the button is pushed.)

 

I've tried to change the clock face, but the iOS app says it cannot locate my fitbit. 

 

What do I do?

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