Charge 5 Not Recording Run Route

[Neoconair]

So this morning my FitBit recorded my 3.5m run as a 10m stroll to the car (image below).

Everything else was recorded accurately - distance, calories, heart rate etc.

Previous runs show the (same) route correctly.

I've found some old threads discussing this exact issue, but they're about five years and for different devices.

Could it be a problem with my device disconnecting from my phone's GPS and switching to the internal unit?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Neoconair. 

I appreciate the information that you've shared regarding this inconvenience with your route. 

As you mentioned, it's possible the GPS is getting disconnected during your activity and the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

ll devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart,

In case the problem is related to the app not showing you the map correctly, please try the following: 

• Log out from the Fitbit app. 
• Restart your phone. 
• Log back in to check if your able to see the map correctly. 

Hope this helps, I'll be around.