Charge 5 - Notifications at weird times

[LaGur]

I get notifications on my Fitbit Charge 5 (about appointments in my Iphone 12 mini), at weird times and the same notification several times after eachother.

Today for example I got notifications on my watch at 05.27, 05.28 etc, my phone alarm was set to go off at 8 am so i lost 2,5 hours sleep because my watch woke me up about an appointment tomorrow, which I was supposed to be notified about 2 day in advance (according to settings phone) so yesterday. 

So I got the notification, 1 day too late, at a weird time (too early in the morning) and too often (6 times), similar situations are going on for months, I thought it would become better but it’s not. 

I cant find anything in my Fitbit account to manage what time or how often I get a notification on my Fitbit. Its like being harassed and not being able to do anything about it. There is nothing in the settings menu anywhere on the Fitbit app on my phone or on my Fitbit account on the website.

I live in Europe, The Netherlands, could it maybe have something to do with timezomes?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @LaGur. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. Let me know if you continue to experience the same behavior. 

If you haven't done so already, please make sure to try the following steps: 

• Restart your device with the charging cable following these steps. 
• Remove your Charge 5 from your Bluetooth settings and set it up as a new device in your account.
• Make sure to check if you have any alarms set up for those specific times that you're being waken up by the device. 

I'll be around.